By Dr Lisa Lang, Job Shop Manufacturing expert
Job Shop Manufacturing – Theory of Constraints LEADERSHIP
This article is copyrighted by Science of Business, Inc.
In Part 1 I covered the Theory of Constraints first Law of Leadership — “Don’t be a sissy!” And I have to admit I was holding my breath as I clicked the send button. I was direct (as I tend to be) and I wasn’t sure what your response would be.
It stirred up a lot of response. My heart rate increased as the first responses starting showing up within 10 minutes! Here are just a few of the first responses I received:
“Liked this one a lot!”“I really love this – I talk to “just do it” all the time in my work (it’s in a frame on my desk). Adding “don’t be a sissy” is fantastic.”“Amen”“Great mail Lisa!”“Agreed and amen!!”
“Just do it” does NOT mean steam rolling your people (but at the same time don’t let THEM be sissies!), it means to focus and get it done NOW.
Use the Theory of Constraints buy-in and “yes, but …” processes to get agreement on what you want to do and why you want to do it. These processes also serve to clarify what exactly you’re going to go do and usually the solution improves in the process.
Then, if you have someone who just doesn’t want to do it — do it anyway. Ask them if they are willing to try (really try) it. If so, then get on with it. If not, it maybe it’s time to replace that person with someone who is.
Don’t make excuses as to why you can’t start now. If there are other things going on, and those things are NOT your biggest most important project (yes singular) – stop doing them. You can start them again if they become your biggest priority.
There are really only 2 Theory of Constraints “Just Do It” measures:
1) Reliability – did you do what you said, when you said you’d do it. Whatever the something was you decided to do that we talked about in Part 1 – did you do it on-time? If you are unreliable you didn’t. If you are reliable you did it and finished when you said you would. Due date performance is a type of reliability measure.
2) Effectiveness – you didn’t waste time being distracted on other things and/or doing things you shouldn’t have been done. Ineffectiveness is the biggest cause of unreliability and “not doing”. If you’re doing things you shouldn’t, typically you are making it very difficult to be reliable and get done what you should. Inventory is a type of ineffectiveness measure – if you have produced something ahead of when it was needed in order to be efficient or to save money.
Being ineffective is really a focusing issue – both not working on the right things and working on too many things at one time.
So get really clear on what you’re going to do and what you’re NOT going to do and then get it done.
And to me, that takes care of leadership. There are only 2 things you need to do:
1) Don’t be a sissy!
2) Just do it!
Being a lean manufacturing machine shop is just not enough. Are you ready to change your job shop manufacturing process? Tanya was.
One of the best leaders I’ve interacted with recently was one of my Velocity Scheduling System clients – Tanya DiSalvo, President, Criterion Tool – doing job shop manufacturing (<– click to read their story). Her team was struggling with buying into VSS but she held firm (definitely not a sissy) and then focused on doing it. And doing it right, not some watered down version of what the group was first willing to do.
Here’s the payoff she and her team got:
And I received this email update from Tanya:
“Welp it’s Criterion’s <strong >one year anniversary with the VSB (Velocity Scheduling System) and WE STILL love it!
A few major projects went thru our building: new product launch in Oct- Dec, another new product launch currently under way, reduction of staff thru attrition and increase in work, and in most cases we came thru with flying colors.
Attached is our score card. “
If you’d like to leave feedback or a question about Theory of Constraints Goldratt or my Leadership LAWS please leave a comment on this post.
Wishing you unsissified success,
P.S. Make sure that you click on the links above. They link to additional information and some really good stuff.
P.P.S. If you run a custom job shop and are frustrated with scheduling — check out the Velocity Scheduling System Coaching Program –>Job Shop Scheduling
P.P.P.S Download the “9 Challenges to Scheduling Your Job Shop and Why Your Schedule is Dead on Arrival” special report here: https://www.velocityschedulingsystem.com/ebook/
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